Originally reported November 14, 2026.

Microsoft apologized on November 13, local time, for a global service outage that affected millions of users. The company said the disruption was caused by an earlier “network capacity upgrade,” not a cyberattack or AI agents.

Teams, Outlook and Copilot were unavailable in at least 70 countries. Microsoft said recovery was making encouraging progress, but it was still working to address the outage’s remaining effects. It also warned that some users might experience intermittent access problems.

The UK’s National Health Service said the outage had inevitably disrupted staff, though appointments could proceed. Some schools asked parents to contact them by phone. The US federal government and court system also reported related problems.

Source: m.thepaper.cn (originally published 2026-11-14 02:26 UTC+8)